Social Security Charter Review: research findings

About the research

The Charter was co-designed by people who had experience of the social security system.

Co-design brings together input from, and shares power between, policy makers, individuals and organisations who have experience and expertise on an issue.

A similar approach was taken to review the Charter. Input from people with experience of the Scottish social security system was at the center of the review process. Clients took part in the research via a survey, interviews, and a series of online workshops.

The research also included input from:

• Officials from the Scottish Government and Social Security Scotland.
• Partner organisations who work with Social Security Scotland or support clients.

The aim of the research was to produce a proposed revised Charter agreed by core client group during the workshops.

The final revised Charter will not be implemented until it is agreed by the Scottish Parliament.