Publication - Research and analysis

Social Security Charter Review: research findings

This summary provides an overview of findings from research carried out to review the Scottish Social Security Charter, “Our Charter”.

What’s next?

The findings of the research have been shared with officials across the Scottish Government and Social Security Scotland.

The Scottish Parliament will consider proposed changes and agree a revised Charter in the first half of 2024.

The Charter design will be refreshed and options for how to include additional information are being developed.

Changes to the Charter Measurement Framework will be made once the revised Charter has been agreed.

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