Scottish Household Survey 2020 - telephone survey: culture and heritage report

Reports on culture and heritage data from the Scottish Household Survey 2020: telephone survey.


6. Satisfaction with Local Authority Cultural Services

This section presents the reported levels of satisfaction (including users and non-users of these services) for three different types of local authority cultural service (libraries, museums and galleries, theatres or concert halls).

Data on overall satisfaction for services is presented for protected and socio-economic characteristics, where respondents include both those who have used services and non-users. However, data for reporting user views is only published by gender and age.

Overall, 2020 data show that 47 per cent of adults were very or fairly satisfied with their local authority libraries, and 42 per cent were very or fairly satisfied with museums and galleries and with theatres or concert halls

Levels of satisfaction with local authority cultural services were considerably higher among those who had used the services asked about. 2020 data shows that around nine in ten adults were either very or fairly satisfied with each of the three services (between 89 per cent and 91 per cent).

6.1 Satisfaction with Local Authority Cultural Services by gender

When asked of both service users and non-users, notably more women (51 per cent) than men were very or fairly satisfied with library services (42 per cent). For museums and galleries and theatres or concert halls, satisfaction levels were broadly similar between women and men (Table 6.1a).

Percentage of adults, 2020 data

Table 6.1a: Satisfaction with local authority cultural services by gender
Adults Women Men All
Libraries
Very/fairly satisfied 51 42 47
Neither satisfied or dissatisfied 9 11 10
Very/fairly dissatisfied 4 3 4
No opinion 36 44 40
Museums and galleries
Very/fairly satisfied 43 41 42
Neither satisfied or dissatisfied 10 11 11
Very/fairly dissatisfied 3 3 3
No opinion 44 45 44
Theatres or concert halls
Very/fairly satisfied 44 40 42
Neither satisfied or dissatisfied 10 12 11
Very/fairly dissatisfied 3 3 3
No opinion 44 46 45
Base 1,530 1,250 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

2) 'Gender identified in another way' and 'Refused' not included in table as all estimates for this sub-group are suppressed because of the small sample size.

Table 6.1b shows levels of satisfaction with local authority culture services amongst those adults who have used these services in the past year only. For service users, there was no significant difference between women and men for levels of satisfaction for the listed cultural services.

Percentage of adults, 2020 data

Table 6.1b: Satisfaction with local authority cultural services by gender; service users in the past 12 months only
Adults Women Men All
Libraries
Very/fairly satisfied 87 94 90
Neither satisfied or dissatisfied 4 2 3
Very/fairly dissatisfied 5 4 4
No opinion 5 0 3
Base 250 170 420
Museums and galleries
Very/fairly satisfied 91 91 91
Neither satisfied or dissatisfied 3 4 3
Very/fairly dissatisfied 2 4 3
No opinion 3 1 2
Base 190 160 350
Theatres or concert halls
Very/fairly satisfied 89 88 89
Neither satisfied or dissatisfied 6 7 6
Very/fairly dissatisfied 2 0 1
No opinion 4 5 5
Base 140 120 250

Note:

1)Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

2) Estimates with base numbers close to 50 should also be treated with caution, as even though these estimates have been published, they are subject to high levels of sampling error and have a high degree of uncertainty around them.

3) Users are identified as those who have said they have used services within the last 12 months.

4) 'Gender identified in another way' and 'Refused' not included in table as all estimates for this sub-group are suppressed because of the small sample size.

6.2 Satisfaction with Local Authority Cultural Services by age

When asked of both service users and non-users, satisfaction levels were broadly similar between age groups for library services, museums and galleries and theatres or concert halls. However, compared to the average, adults aged between 60 and 74, were statistically more likely to be very or fairly satisfied with library services (52 per cent compared to 47 per cent) and theatres or concert halls (47 per cent compared to 42 per cent) (Table 6.2a).

Percentage of adults, 2020 data

Table 6.2a: Satisfaction with local authority cultural services by age
Adults 16 to 24 25 to 34 35 to 44 45 to 59 60 to 74 75 plus All
Libraries  
Very/fairly satisfied 40 41 50 46 52 49 47
Neither satisfied or dissatisfied 15 10 9 9 9 6 10
Very/fairly dissatisfied 5 2 6 4 3 3 4
No opinion 39 47 35 42 35 42 40
Base 110 250 310 720 1,010 400 2,790
Museums and galleries
Very/fairly satisfied 39 42 41 42 46 37 42
Neither satisfied or dissatisfied 13 9 13 11 11 8 11
Very/fairly dissatisfied 6 2 6 2 2 2 3
No opinion 42 48 41 45 41 52 44
Base 110 250 310 720 1,010 400 2,790
Theatres or concert halls
Very/fairly satisfied 41 41 39 41 47 39 42
Neither satisfied or dissatisfied 17 9 11 10 10 8 11
Very/fairly dissatisfied 1 1 5 4 2 1 3
No opinion 41 49 45 45 41 52 45
Base 110 250 310 720 1,010 400 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

2) Estimates with base numbers close to 50 should also be treated with caution, as even though these estimates have been published, they are subject to high levels of sampling error and have a high degree of uncertainty around them.

Table 6.2b shows levels of satisfaction with local authority culture services amongst age groups who have used these services in the past year only. These age groupings have been expanded to provide sample sizes that are sufficient enough to be reliable for publication and analysis. For service users, there was no significant difference between age groups for levels of satisfaction of the listed cultural services.

Percentage of adults, 2020 data

Table 6.2b: Satisfaction with local authority cultural services by age; service users in the past 12 months only
Adults 16 to 39 40 to 59 60 or over All
Libraries
Very/fairly satisfied 86 91 92 90
Neither satisfied or dissatisfied 5 1 2 3
Very/fairly dissatisfied 3 6 4 4
No opinion 5 1 2 3
Base 80 130 220 420
Museums and galleries
Very/fairly satisfied 94 93 84 91
Neither satisfied or dissatisfied 0 4 8 3
Very/fairly dissatisfied 5 2 2 3
No opinion 1 1 6 2
Base 80 120 150 350
Theatres or concert halls
Very/fairly satisfied 84 95 88 89
Neither satisfied or dissatisfied 9 2 7 6
Very/fairly dissatisfied 0 3 0 1
No opinion 7 0 5 5
Base 60 80 110 250

Note:

1)Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

2) Estimates with base numbers close to 50 should also be treated with caution, as even though these estimates have been published, they are subject to high levels of sampling error and have a high degree of uncertainty around them.

3) Users are identified as those who have said they have used services within the last 12 months.

6.3 Satisfaction with Local Authority Cultural Services by highest level of qualification

When asked of both service users and non-users, satisfaction levels were broadly similar between adults with some form of qualification for library services, museums and galleries and theatres or concert halls. However, compared to the average, adults with no qualifications, were statistically less likely to be feel very or fairly satisfied with library services (37 per cent compared to 47 per cent), museums and galleries (22 per cent compared to 42 per cent) and theatres or concert halls (25 per cent compared to 42 per cent) (Table 6.3).

Table 6.3: Satisfaction with local authority cultural services by highest level of qualification

Percentage of adults, 2020 data

Adults Degree or
professional
HNC/HND or
equivalent
Higher/A-level or equivalent O/standard
grade or
equivalent
Other
qualification
No
qualification
All
Libraries  
Very/fairly satisfied 49 50 44 46 50 37 47
Neither satisfied or dissatisfied 8 11 10 10 17 11 10
Very/fairly dissatisfied 4 3 7 2 0 2 4
No opinion 39 36 39 42 34 50 40
Base 1,170 330 420 370 100 380 2,790
Museums and galleries
Very/fairly satisfied 47 46 42 39 41 22 42
Neither satisfied or dissatisfied 9 16 8 12 26 11 11
Very/fairly dissatisfied 3 1 6 4 0 2 3
No opinion 41 38 44 46 33 65 44
Base 1,170 330 420 370 100 380 2,790
Theatres or concert halls
Very/fairly satisfied 46 46 44 39 37 25 42
Neither satisfied or dissatisfied 9 11 8 15 26 11 11
Very/fairly dissatisfied 3 2 3 2 1 2 3
No opinion 43 40 45 44 36 62 45
Base 1,170 330 420 370 100 380 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

2) 'Qualifications not known' responses have not been included in table as all estimates for this sub-group are suppressed because of the small sample size.

6.4 Satisfaction with Local Authority Cultural Services by SIMD

When asked of both service users and non-users, satisfaction levels were broadly similar between adults living in different areas of deprivation for library services, museums and galleries and theatres or concert halls.

50 per cent of adults living the 20 per cent least deprived areas were very or fairly satisfied with library services compared to 47 per cent of adults living in the 20 per cent most deprived areas. 47 per cent of adults living the 20 per cent least deprived areas were very or fairly satisfied with museums and galleries compared to 41 per cent of adults living in the 20 per cent most deprived areas. 45 per cent of adults living the 20 per cent least deprived areas were very or fairly satisfied with library services compared to 39 per cent of adults living in the 20 per cent most deprived areas (Table 6.4). However, none of these differences were found to be statistically significant.

Percentage of adults, 2020 data

Table 6.4: Satisfaction with local authority cultural services by SIMD
Adults 20% Most deprived 2 3 4 20% Least deprived All
Libraries  
Very/fairly satisfied 47 45 49 43 50 47
Neither satisfied or dissatisfied 8 12 10 9 10 10
Very/fairly dissatisfied 2 6 3 5 3 4
No opinion 42 38 38 43 37 40
Base 340 430 660 750 620 2,790
Museums and galleries
Very/fairly satisfied 41 39 40 41 47 42
Neither satisfied or dissatisfied 8 13 11 11 10 11
Very/fairly dissatisfied 1 4 3 5 3 3
No opinion 50 45 46 42 40 44
Base 340 430 660 750 620 2,790
Theatres or concert halls
Very/fairly satisfied 39 45 41 40 45 42
Neither satisfied or dissatisfied 8 13 10 13 9 11
Very/fairly dissatisfied 1 2 3 4 2 3
No opinion 51 40 46 43 44 45
Base 340 430 660 750 620 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

6.5 Satisfaction with Local Authority Cultural Services by net annual household income

When asked of both service users and non-users, satisfaction levels were broadly similar between adults with different levels of net annual household income for library services, museums and galleries and theatres or concert halls.

55 per cent of adults with net annual household income equal to or less than £10,000 were very or fairly satisfied with library services compared to 45 per cent of adults with incomes over £30,000. 40 per cent of adults with net annual household income equal to or less than £10,000 were very or fairly satisfied with museums and galleries compared to 42 per cent of adults with incomes over £30,000. 37 per cent of adults with net annual household income equal to or less than £10,000 were very or fairly satisfied with theatres or concert halls compared to 42 per cent of adults with incomes over £30,000 (Table 6.5). However, none of these differences were found to be statistically significant.

Percentage of adults, 2020 data

Table 6.5: Satisfaction with local authority cultural services by net annual household income
Adults £0 -
£10,000
£10,001 -
£20,000
£20,001 -
£30,000
Over £30,000 All
Libraries  
Very/fairly satisfied 55 46 51 45 47
Neither satisfied or dissatisfied 7 9 9 10 10
Very/fairly dissatisfied 4 5 3 4 4
No opinion 34 40 37 41 40
Base 190 630 600 1,290 2,790
Museums and galleries
Very/fairly satisfied 40 38 46 42 42
Neither satisfied or dissatisfied 10 10 9 11 11
Very/fairly dissatisfied 2 4 2 4 3
No opinion 48 49 44 43 44
Base 190 630 600 1,290 2,790
Theatres or concert halls
Very/fairly satisfied 37 40 45 42 42
Neither satisfied or dissatisfied 9 10 9 11 11
Very/fairly dissatisfied 3 3 2 3 3
No opinion 51 47 44 44 45
Base 190 630 600 1,290 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

2) 'Unknown or low' incomes have been excluded from this table.

6.6 Satisfaction with Local Authority Cultural Services by disability

In the SHS, 'disability' is defined as the presence of any physical or mental health condition or illness that is expected to last 12 months or more, and that reduces the person's ability to carry out day-to-day activities.When asked of both service users and non-users, satisfaction levels were broadly similar between adults that reported having a disability and those that reported having no disability for library services, museums and galleries and theatres or concert halls (Table 6.6).

Percentage of adults, 2020 data

Table 6.6: Satisfaction with local authority cultural services by disability
Adults Disabled Non-disabled All
Libraries  
Very/fairly satisfied 45 47 47
Neither satisfied or dissatisfied 10 10 10
Very/fairly dissatisfied 4 4 4
No opinion 41 40 40
Base 720 2,060 2,790
Museums and galleries
Very/fairly satisfied 42 42 42
Neither satisfied or dissatisfied 11 11 11
Very/fairly dissatisfied 2 3 3
No opinion 44 44 44
Base 720 2,060 2,790
Theatres or concert halls
Very/fairly satisfied 40 42 42
Neither satisfied or dissatisfied 12 11 11
Very/fairly dissatisfied 3 3 3
No opinion 46 45 45
Base 720 2,060 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

2) A disability is defined in the SHS as a long-term limiting physical or mental health condition.

6.7 Satisfaction with Local Authority Cultural Services by ethnicity

When asked of both service users and non-users, satisfaction levels were broadly similar between adults of most ethnicities for library services, museums and galleries and theatres or concert halls (Table 6.7). However, compared to the average adults of 'White: Other' ethnicity were notably more likely to be very or fairly satisfied about museums and galleries and the least likely to offer no opinion.

Percentage of adults, 2020 data

Table 6.7: Satisfaction with local authority cultural services by ethnicity
Adults White:
Scottish
White:
Other
British
White:
Other
Minority
Ethnic
Groups
All
Libraries  
Very/fairly satisfied 46 47 49 52 47
Neither satisfied or dissatisfied 10 9 9 11 10
Very/fairly dissatisfied 3 4 7 2 4
No opinion 41 40 35 36 40
Base 2,100 490 120 70 2,790
Museums and galleries
Very/fairly satisfied 40 47 60 41 42
Neither satisfied or dissatisfied 11 10 7 12 11
Very/fairly dissatisfied 3 4 3 2 3
No opinion 46 39 30 45 44
Base 2,100 490 120 70 2,790
Theatres or concert halls
Very/fairly satisfied 41 46 49 38 42
Neither satisfied or dissatisfied 11 8 10 13 11
Very/fairly dissatisfied 3 3 3 2 3
No opinion 46 43 38 47 45
Base 2,100 490 120 70 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

2) Estimates with base numbers close to 50 should also be treated with caution, as even though these estimates have been published, they are subject to high levels of sampling error and have a high degree of uncertainty around them.

3) 'Don't know' and 'Refused' responses have not been included in table as all estimates for this sub-group are suppressed because of the small sample size.

6.8 Satisfaction with Local Authority Cultural Services by sexual orientation

When asked of both service users and non-users, satisfaction levels were broadly similar between adults of different sexual orientation for library services and theatres or concert halls (Table 6.8). However, for museums and galleries, adults that are gay, lesbian or bisexual are significantly more likely to be very or fairly satisfied than heterosexual / straight adults. Although, it is worth noting that heterosexual / straight adults are more likely to have no opinion compared to gay, lesbian or bisexual adults.

Table 6.8: Satisfaction with local authority cultural services by sexual orientation

Percentage of adults, 2020 data

Adults Heterosexual / Straight Gay, Lesbian or
Bisexual
All
Libraries
Very/fairly satisfied 47 57 47
Neither satisfied or dissatisfied 10 2 10
Very/fairly dissatisfied 3 11 4
No opinion 40 30 40
Base 2,710 60 2,790
Museums and galleries
Very/fairly satisfied 41 60 42
Neither satisfied or dissatisfied 11 7 11
Very/fairly dissatisfied 3 5 3
No opinion 44 28 44
Base 2,710 60 2,790
Theatres or concert halls
Very/fairly satisfied 42 52 42
Neither satisfied or dissatisfied 11 9 11
Very/fairly dissatisfied 2 9 3
No opinion 45 29 45
Base 2,710 60 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

2) Estimates with base numbers close to 50 should also be treated with caution, as even though these estimates have been published, they are subject to high levels of sampling error and have a high degree of uncertainty around them.

3) 'Other' and 'Refused / prefer not to say' responses have not been included in table as all estimates for this sub-group are suppressed because of the small sample size.

6.9 Satisfaction with Local Authority Cultural Services by religion

When asked of both service users and non-users, satisfaction levels were broadly similar between adults of different religion for museums and galleries and theatres or concert halls (Table 6.9). However, for library services, adults of 'Church of Scotland' or 'Other religion' are significantly more likely to be very or fairly satisfied (both 52 per cent) compared to adults with no religion (43 per cent). Although, it is worth noting that adults with no religion were more likely to have no opinion than adults from these two religious groups.

Percentage of adults, 2020 data

Table 6.9: Satisfaction with local authority cultural services by religion
Adults None Church of
Scotland
Roman
Catholic
Other
Christian
Another
religion
All
Libraries  
Very/fairly satisfied 43 52 47 52 57 47
Neither satisfied or dissatisfied 11 9 5 9 9 10
Very/fairly dissatisfied 3 4 8 3 2 4
No opinion 43 36 40 36 32 40
Base 1,360 740 300 320 60 2,790
Museums and galleries
Very/fairly satisfied 41 43 43 45 40 42
Neither satisfied or dissatisfied 12 11 7 11 12 11
Very/fairly dissatisfied 3 2 4 4 2 3
No opinion 45 44 46 41 45 44
Base 1,360 740 300 320 60 2,790
Theatres or concert halls
Very/fairly satisfied 40 44 42 46 47 42
Neither satisfied or dissatisfied 13 8 7 12 9 11
Very/fairly dissatisfied 2 3 6 2 2 3
No opinion 46 45 46 40 42 45
Base 1,360 740 300 320 60 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

2) Estimates with base numbers close to 50 should also be treated with caution, as even though these estimates have been published, they are subject to high levels of sampling error and have a high degree of uncertainty around them.

3) 'Other' and 'Refused / prefer not to say' responses have not been included in table as all estimates for this sub-group are suppressed because of the small sample size.

6.10 Satisfaction with Local Authority Cultural Services by marital status

When asked of both service users and non-users, satisfaction levels were broadly similar between adults of different marital status for museums and galleries and theatres or concert halls (Table 6.10). However, for library services, Widowed / Bereaved civil partner adults are significantly more likely to be very or fairly satisfied (52 per cent) compared to single adults (43 per cent).

Percentage of adults, 2020 data

Table 6.10: Satisfaction with local authority cultural services by marital status
Adults Single Married / Civil
partnership
Divorced / Separated Widowed / Bereaved civil partner All
Libraries  
Very/fairly satisfied 43 48 50 52 47
Neither satisfied or dissatisfied 10 10 11 6 10
Very/fairly dissatisfied 4 4 3 3 4
No opinion 43 39 36 39 40
Base 730 1,390 350 310 2,790
Museums and galleries
Very/fairly satisfied 40 43 43 42 42
Neither satisfied or dissatisfied 10 11 13 8 11
Very/fairly dissatisfied 5 3 2 2 3
No opinion 46 43 41 48 44
Base 730 1,390 350 310 2,790
Theatres or concert halls
Very/fairly satisfied 39 43 47 43 42
Neither satisfied or dissatisfied 11 11 10 7 11
Very/fairly dissatisfied 3 3 2 1 3
No opinion 47 44 41 48 45
Base 730 1,390 350 310 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

6.11 Satisfaction with Local Authority Cultural Services by economic status

When asked of both service users and non-users, satisfaction levels were broadly similar between adults of different economic status for library services, museums and galleries and theatres or concert halls (Table 6.11).

Percentage of adults, 2020 data

Table 6.11: Satisfaction with local authority cultural services by economic status
Adults In
employment
Permanently
retired from
work
Other All
Libraries  
Very/fairly satisfied 46 49 46 47
Neither satisfied or dissatisfied 11 8 9 10
Very/fairly dissatisfied 4 3 3 4
No opinion 39 39 43 40
Base 1,330 1,130 320 2,790
Museums and galleries
Very/fairly satisfied 43 41 38 42
Neither satisfied or dissatisfied 11 10 11 11
Very/fairly dissatisfied 4 2 2 3
No opinion 41 47 49 44
Base 1,330 1,130 320 2,790
Theatres or concert halls
Very/fairly satisfied 43 43 36 42
Neither satisfied or dissatisfied 11 9 13 11
Very/fairly dissatisfied 3 2 2 3
No opinion 43 47 49 45
Base 1,330 1,130 320 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

2) 'Other' includes adults that are unemployed or inactive.

6.12 Satisfaction with Local Authority Cultural Services by two-fold Urban Rural Classification

When asked of both service users and non-users, satisfaction levels were broadly similar between adults living in urban areas and those living in rural areas for library services (Table 6.12). However, adults living in urban areas were notably more likely to be very or fairly satisfied with museums and galleries (43 per cent) compared to rural areas (35 per cent). Adults living in urban areas were also notably more likely to be very or fairly satisfied with theatres or concert halls (43 per cent) compared to rural areas (36 per cent).

Percentage of adults, 2020 data

Table 6.12: Satisfaction with local authority cultural services by two-fold Urban Rural Classification
Adults Urban
areas
Rural
areas
All
Libraries  
Very/fairly satisfied 47 46 47
Neither satisfied or dissatisfied 10 9 10
Very/fairly dissatisfied 4 4 4
No opinion 40 41 40
Base 2,020 770 2,790
Museums and galleries
Very/fairly satisfied 43 35 42
Neither satisfied or dissatisfied 11 12 11
Very/fairly dissatisfied 3 5 3
No opinion 43 49 44
Base 2,020 770 2,790
Theatres or concert halls
Very/fairly satisfied 43 36 42
Neither satisfied or dissatisfied 10 12 11
Very/fairly dissatisfied 3 2 3
No opinion 44 50 45
Base 2,020 770 2,790

Note:

1) Columns may not sum to 100 per cent and bases may not sum to total due to rounding.

Contact

Email: andrew.o'neil@gov.scot

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