ISBN 0 7559 5241 3
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Going to court to solve a problem can be expensive, stressful, and time-consuming. But there are other ways of dealing with many types of complaint. This booklet explains how they work and when you can use them.
Section 1 Introduction
Section 2 Direct Negotiation
Section 3 Mediation and Conciliation
Section 4 Arbitration
Section 5 Ombudsmen and Regulators
Section 6 Expert Determination and Neutral Evaluation
Section 7 Dispute Resolution Services
Section 8 Other Sources of Help
This booklet gives an overview of various ways of dealing with problems without going to court and gives names and addresses of various bodies which offer ways of resolving disputes and from whom you can get further information. The booklet does not claim to be a comprehensive guide and does not constitute an endorsement by Scottish Executive Justice Department of the schemes included.
Language translations and alternative formats, including Braille, audio tape and large print of this publication, are available on request.
Please contact 0131 556 8400.Scottish Executive Justice Department
St Andrew's House