We have a new website go to gov.scot

Appeals & Complaints

Appeals against decisions or complaints about the standard of service

Appeals

If you are not satisfied with our decision or explanation, please ask us for a fuller explanation. If you are still not satisfied with the explanation, you should firstly ask a senior officer in your local office to review your case. After that, you may apply to have the decision reviewed under the Agricultural Subsidy Scheme Appeals procedure, within 60 calendar days of the date of our decision letter.

Complaints

If you have a complaint about the standard of service you received, you should discuss the matter with the manager of the team you have been dealing with.

Please see the Appeals and Complaints web section for further information.

Please note: The appeals procedure described above does not handle complaints about the Agriculture Business Development Scheme or the Farm Business Development Scheme. If you have a complaint about either of these, please contact your local RPID area office.