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Inpatient Experience Survey

Inpatient Experience Survey Banne



Latest News

The next round of the Inpatient Experience Survey will commence in mid-2020 rather than mid-2019, with fieldwork starting in early 2021. This change to the timing has been has been agreed to avoid an overlap with the Health and Care Experience Survey. Rescheduling the Inpatient Experience Survey by a year provides a better balance to the wider Scottish Care Experience programme. We do not anticipate the change in timing to cause any significant difficulties in tracking trends in patient experience over time

The results for the 2018 Inpatient Experience Survey have been published. Over 20,000 people responded to the survey - a huge thank you to all of them. The survey found that the majority of hospital patients report a positive experience of their care, in particular their experiences with hospital staff. 

Survey results are available at:

An infographic summary of the results is now also available.

More information, including copies of the survey materials, can be found on the 2018 Survey page.


About the Survey

The Inpatient Experience Survey is a postal survey with the aim of establishing the experience of a sample of adults who had a recent overnight hospital stay. The survey covers six specific areas of inpatient experience: admission to hospital; the hospital and ward; care and treatment; hospital staff; arrangements for leaving hospital; and care and support services after leaving hospital. The survey aims to help us understand more about the quality of services, and what needs to be improved.


The survey was first run in 2010. For further details on each survey, including copies of the questionnaire and all publications, please select the relevant link:


The survey and sampling approach for this survey has been developed by the Scottish Government in consultation with a range of stakeholders including NHS Boards and NHS Services Scotland.

If you have any queries about any of the Scottish Care Experience Surveys, please email