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2015/16 Health & Care Experience Survey

The survey was sent to a random sample of patients who were registered with a GP in Scotland in October 2015 for completion between November 2015 and January 2016. The survey repeats the 2013/14 Health and Care Experience Survey and uses a very similar questionnaire.

A total of 711,159 questionnaires were sent out and 111,611 were returned, giving a response rate of 16 per cent. This response rate may seem low compared to other, similar, surveys – this is largely because most surveys of this type include reminder letters, but this sample was designed to achieve the required number of responses for each GP practice without sending any reminders. More information on the survey design, response rates and methodology can be found in the Technical Report.

Results

PLEASE NOTE: The results in these reports are based on the weighting methodology applied at the time. Full details of this methodology can be found in the Technical Report below. The weighting methodology used was reviewed ahead of the 2017/18 survey. If you are looking to compare 2015/16 and 2017/18 results, please refer to the results available on the 2017/18 page which have been calculated using the 2017/18 weighting methodology where questions are comparable.

NHS Health Board and Local Authority results are also available on www.statistics.gov.scot.

Survey materials and spreadsheets containing GP level data and local delivery GP plan access standards can be downloaded using the links below.

Survey Documents

Additional Analysis

Downloadable documents:

Title:Health and Care Experience Survey 2015/16
Description:Health and Care Experience Survey 2015/16
File:GP Practice Level Results [XLSM, 1371.0 kb: 09 Feb 2017]
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File:Local Delivery Plan GP Access Standards [XLSX, 155.0 kb: 09 Feb 2017]
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