The survey was sent to a random sample of patients who were registered with a GP in Scotland in October 2015 for completion between November 2015 and January 2016. The survey repeats the 2013/14 Health and Care Experience Survey and uses a very similar questionnaire.
A total of 711,159 questionnaires were sent out and 111,611 were returned, giving a response rate of 16 per cent. This response rate may seem low compared to other, similar, surveys – this is largely because most surveys of this type include reminder letters, but this sample was designed to achieve the required number of responses for each GP practice without sending any reminders. More information on the survey design, response rates and methodology can be found in the Technical Report.