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Health & Care Experience Survey

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Latest News

Results of the 2017/18 Health and Care Experience Survey were released on 24 April 2018. Over 130,000 people responded - a huge thank you to all of them. An infographic summary of the results is available here.

The survey found that the majority of GP patients and social care users report a positive experience of their care. However, an overarching finding was that respondents were slightly less positive than in previous surveys, in particular about accessing GP services and support for carers.

Survey results are available at:

More information, including copies of the survey materials and additional GP level data, can be found on the 2017/18 Survey page.

We have also published a blog looking at the changes that were made to the 2017/18 survey and their impacts.


About the Survey

The Health & Care Experience Survey (successor to the GP and Local NHS Services Patient Experience Survey) asks about people’s experiences of:

  • accessing and using their GP practice and Out of Hours services;
  • aspects of care and support provided by local authorities and other organisations; and
  • caring responsibilities and related support.

The survey has been run every two years since 2009. For further details on each survey, including copies of the questionnaire and all publications, please select the relevant link:


The survey and sampling approach have been developed by the Scottish Government in consultation with a range of stakeholders including NHS Boards, Integration Authorities and NHS National Services Scotland. The survey can be completed via a paper questionnaire and returned by post; online or by phone.


If you have any queries about any of the Scottish Care Experience Surveys, please email patientexperience@gov.scot.