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Gateway Review 4 (GR4) - Readiness for Service

This review focuses on:

  • whether the solution is robust before implementation
  • how ready the organisation is to implement the business changes that occur before and after delivery
  • the contract management arrangements that are in place or being arranged
  • whether there is a basis for evaluating ongoing performance

For Public Finance Initiatives (PFIs) or strategic partnership contracts it is particularly important to ensure that the project is well prepared for the contract management phase. This would mean that a governance structure is being developed for the operational phase of the project together with adequate budgets, appropriately skilled staff from the client and provider, plus appropriate accommodation for the service management team.

For property/construction projects this review takes place after the project has been approved as ready for use. Commissioning will have taken place, although this will not be completed until after occupation, as systems are re-balanced to take account of the effect of occupancy.

For IT-enabled projects this review takes place after all testing, including business integration and business assurance testing, has been completed and before rollout or release into production.