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Social Security Experience Panels: Website Use - Visual Summary of Research Findings

Social Security Experience Panels: Website Use - Visual Summary of Research Findings

Friday, December 21, 2018

ISBN: 9781787814820

This visual summary outlines the findings from research into website usage by Experience Panel members.

Executive Summary

This visual summary outlines the findings from research into website usage by Experience Panel members. This includes data on what Experience Panel members looked for online in relation to benefits, how easy it was to find contact information, what they did if they could not find what they needed and issues they had when using websites