Annex A: Draft letter tested with Experience Panels
Address: Scotland Benefit Centre
Post Handling Site A
Glasgow G2 1AA
Phone Number: 0300 123 456
Mr B White
123 Home Town
Glasgow G3 6RF
Please tell us this number if
you get in touch with us:
NA 12 34 56 A
Date: 3 September 2018
You will receive an additional payment – Carer's Allowance Supplement – from Social Security Scotland.
Carers play an important role in our society and the Scottish Government recognises this. That is why Social Security Scotland, a new Scottish Government agency, is sending you this payment – to give you some extra support.
This is on top of the Carer's Allowance you will continue to receive from the Department of Work and Pensions (DWP).
What should I do now?
You do not have to do anything. There is no need to fill out an application or to get in touch with us or with DWP to receive these payments. This will happen automatically.
How much will I get?
We will send you a payment of £…… This is for the period 00 April 2018 to 00 October 2018
When will I receive the payment?
The payment should take 7 to 10 working days from the date of this letter to reach your account. It will be made to the same bank account as your Carer's Allowance.
How will I know the payment is in my bank account?
The payment will show in your bank account with the following reference [18 characters].
What if I don't receive the payment?
If you don't receive the payment in your account after 10 working days please contact us. Our telephone number and address is at the top of the letter.
Will this affect other benefits I receive?
No. You do not need to tell DWP about this payment. You do not need to notify DWP about receipt of this payment. The payment will not be taken into account in any benefit calculation and should not affect the amount of benefit, including any Housing Benefit you receive.
How can I find out more about Carer's Allowance Supplement and other benefits I may be entitled to?
You can find more information at – www.xxxxx
Your local Carers Centre or Citizens Advice Bureau will also be able to provide you with information and advice.