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Social Security Experience Panels: Carer's Allowance Supplement

DescriptionThis report outlines Social Security Experience Panels members experiences of Carer’s Allowance and views relating to the introduction of Carer’s Allowance Supplement
Official Print Publication Date
Website Publication DateApril 24, 2019


ISBN 978 1 78781 461 5 (web only publication)
ISSN 2045 6964
PPDAS 510746

This document is also available in pdf format (460KB)




About the research
About the participants

Views on the introduction of Carer's Allowance Supplement
Payment Amount
Eligibility for Carer's Allowance
Concerns about the introduction of the supplement

Communicating information about the Carer's Allowance Supplement
Awareness of the intention to introduce the Carer's Allowance Supplement
Feedback on the draft letter
Acknowledging the role of carers
Understanding how the payment will be made
What participants would do if they received the letter
Impact on other payments
Contacting Social Security Scotland
Overall response
Where participants go for information, advice and support

Wider experiences of Carer's Allowance
Eligibility for Carer's Allowance
The application process

Next Steps

Annex A: Draft letter tested with Experience Panels

Annex B: Letter sent to Carers Allowance Supplement participants

How to access background or source data