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Social Security Experience Panels: Agency Opening Hours - Research Findings

Social Security Experience Panels: Agency Opening Hours - Research Findings

Tuesday, November 6, 2018

ISBN: 9781787813472

This report outlines Social Security Experience Panels members views on the opening times and contact preferences for Social Security Scotland.

Executive Summary

This report outlines Social Security Experience Panels members views on the opening times and contact preferences for Social Security Scotland. This includes preferences relating to contact with the agency outside of 9am-5pm, weekend and public holiday opening times, and how they would like to be able to get in touch with the agency such as by phone, email, face to face and other options.