Principles of Inclusive Communication: An information and self-assessment tool for public authorities

Definition of inclusive communication

Inclusive communication means sharing information in a way that everybody can understand.

For service providers, it means making sure that you recognise that people understand and express themselves in different ways.

For people who use services, it means getting information and expressing themselves in ways that meet their needs.

Inclusive communication relates to all modes of communication:

• Written information
• Online information
• Telephone
• Face to face

Inclusive communication makes services more accessible for everyone. It will help to achieve successful outcomes for individuals and the wider community. It enables people to live more independently and to participate in public life.