We have a new website go to gov.scot

Scottish GP Patient Experience Survey 2009/10, Volume 1: National Results

DescriptionScottish GP Patient Experience Survey 2009/10, Volume 1. National results of the survey.
ISBN
Official Print Publication Date
Website Publication DateJuly 27, 2010

Listen

An Official Statistics Publication for Scotland

ISBN 978 0 7559 9472 4
DPPAS 10340

This document is also available in pdf format (668k)

Contents

Summary

Acknowledgements

Foreword from the Chief Executive of NHS Scotland

1. Introduction
1.1 Introduction
1.2 Background to Better Together Programme
1.3 Aims of the GP Patient Experience survey
1.4 Survey design
1.5 Survey fieldwork and response
1.6 Data analysis
1.7 Other outputs from this survey

2. Access
2.1 Phoning the GP surgery
2.2 Two working day access
2.3 Book in advance
2.4 Preferred doctor
2.5 Time to wait at GP surgery before being seen
2.6 Overall arrangements for getting to see a doctor or nurse

3. Reception

4. Doctors

5. Nurses

6. Medicines

7. Overall experience
7.1 Patient involvement in decisions around their care and treatment
7.2 Dignity and respect
7.3 Personal values and beliefs
7.4 Overall experience
7.5 Top five and bottom five questions

8. Results for GP practices and NHS Boards
8.1 Overall arrangements for seeing doctors and nurses by NHS Board
8.2 Overall rating of care provided by GP Surgery by NHS Board
8.3 Overall experience by GP practice
8.4 Overall arrangements for seeing doctors and nurses by GP Practice

9. Results by practice and patient characteristics
9.1 Results by practice size
9.2 Results by patient deprivation
9.3 Results by patient urban rural classification
9.4 Results by patient age
9.5 Results by patient gender

10. Comparisons with the English GP survey
10.1 Overall rating of care provided by GP surgery
10.2 Comparison between doctors in Scotland and England
10.3 Comparison between nurses in Scotland and England

AN OFFICIAL STATISTICS PUBLICATION FOR SCOTLAND

Tables and Charts
Chart 1: Getting through on the phone
Chart 2: The person answering the phone was polite and helpful
Chart 3: Overall arrangements for getting to see a doctor
Chart 4: Overall arrangements for getting to see a nurse
Chart 5: Percentage of patients who found the receptionist polite and helpful
Chart 6: Percentage of patients worried because other people could overhear them talking to the receptionist
Chart 7: "I know enough about what my medicines are for"
Chart 8: "I know enough about how and when to take my medicines"
Chart 9: "I know enough about possible side effects of my medicines"
Chart 10: "I would know what to do if I had any problems with my medicines"
Chart 11: I am treated with dignity and respect
Chart 12: My personal values and beliefs are respected
Chart 13: Overall rating of care provided by GP surgery
Chart 14: Distribution of practice results for overall arrangements to see a doctor
Chart 15: Distribution of practice results for overall arrangements to see a nurse
Table 1: Summary results of questions about doctors
Table 2: Summary results of questions about nurses
Table 3: Patient Experience of being prescribed medicines
Table 4: Patient involvement in decisions around their care and treatment
Table 5: Top five
Table 6: Bottom five
Table 7: Overall arrangements for seeing doctors and nurses by NHS Board
Table 8: Overall care provided by GP surgery by NHS Board
Table 9: Overall care provided by their GP surgery, by practice list size
Table 10: Overall arrangements for getting to see a doctor, by practice list size
Table 11: Overall arrangements for getting to see a nurse, by practice list size
Table 12: Overall care provided by their GP surgery, by deprivation quintile
Table 13: Overall arrangements for getting to see a doctor, by deprivation quintile
Table 14: Overall arrangements for getting to see a nurse, by deprivation quintile
Table 15: Overall care provided by GP surgery, by patient urban rural
Table 16: Overall arrangements for seeing a doctor, by urban rural
Table 17: Overall arrangements for getting to see a nurse, by urban rural
Table 18: Overall care provided by their GP surgery, by patient age
Table 19: Overall arrangements for getting to see a doctor, by patient age
Table 20: Overall arrangements for getting to see a nurse, by patient age
Table 21: Overall care provided by their GP surgery, by patient gender
Table 22: Overall arrangements for getting to see a doctor, by patient gender
Table 23: Overall arrangements for getting to see a nurse, by patient gender
Table 24: Scotland overall rating of care provided by GP surgery
Table 25: England satisfaction with care received at surgery
Table 26: Comparison between doctors in Scotland and England
Table 27: Comparison between nurses in Scotland and England