We have a new website go to gov.scot

National Guidance on Self-Directed Support



When your needs are assessed and self-directed support is about to be put in place, you should receive a letter or contract from the local authority. This will describe how the following questions have been resolved:

How much money (giving a breakdown) does the local authority consider necessary to secure the appropriate services?

How much of this total will the local authority contribute to the individual budget, and how much is the person expected to contribute?

How often and in what form will payments be made?

What arrangements does the local authority propose for monitoring? How often? What information should the person provide? What access will be required to the person's home or financial records?

What information does the local authority require for audit purposes, and when?

When will the next review take place?

What should the person do if they want to stop self-directed support?

In what circumstances will the local authority consider discontinuing (permanently or temporarily)?

How will the local authority and individual handle any temporary gap in service?

How much notice will be given if the local authority discontinues?

How will any outstanding commitments be handled if payments are discontinued?

In what circumstances would payments be withdrawn with no notice?

In what circumstances would the local authority seek repayment?

Has the individual been made aware of the local authority's complaints procedure?

Is there a retainer fee for staff if the person on self-directed support is admitted to hospital for a short period? The person would have a contract of employment with their staff and if they were unable to retain staff, depending on the circumstances of the admission, it could disrupt their longer term support and could delay discharge from hospital.

Can an individual on self-directed support nominate someone to be involved in the monitoring process with them?