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HM Inspectorate of Constabulary for Scotland
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EXECUTIVE SUMMARY AND RECOMMENDATIONSINTRODUCTION PART I: THE THEMATIC REVIEW INSPECTION Chapter 1 Progress Against Recommendations Introduction Progress Against Part I Recommendations Chapter 2 Progress Against Part I and Part III Suggestions Introduction Progress Against Part I Suggestions Case Study of PAM - Personnel Analysis Meeting Progress Against Part III Suggestions Recommendations Arising From Part I of the Review Inspection Areas Requiring Further Attention Good Practice PART II: THE WAY AHEAD Chapter 3 Fit for Purpose? Introduction A Modern Complaints System Support or Straightjacket? The Nature of a Complaint Case Study - Conduct Unbecoming? Counting the Cost From Blame Culture to Learning Culture Chapter 4 A Spectrum of Complaints Across the Spectrum Quality of Service Minor Complaints Complaints and Mediation Case Study - The Application of Restorative Justice to the Police Complaints Process Role of the Investigating Officer Serious Complaints/Criminality - The Role of the Procurator Fiscal The Investigating Officer's Report Maintaining Integrity Informed Assessment Chapter 5 A Framework for the Future Introduction Current Legislation ECHR Compliant? An Imperfect Set of Rules? Conduct Regulations Senior Officers Conduct Police Appeals Tribunals Special Constables and Cadets National Forces A Case for Employment Law? A Framework for the Future Recommendations Arising From Part II - "The Way Ahead" PART III: MORE INFORMATION AND STATISTICS Chapter 6 More Information and Statistics Background to Data Complaints Cases Received and Disposed Of Allegations Referrals to the Procurator Fiscal Professional Misconduct Dissatisfied Complainers APPENDIX A - Statement of Ethical Principles Tables 1. Investigating Complaints - The Costs2. Strengths and Weaknesses of RegionalisationFigures 1. The Complaints Spectrum2. Informed Assessment3. Number of complaints cases received by Scottish Police forces in last 5 years4. Complaints cases per 100 police officers and members of staff5. Number of complaint allegations disposed of by Scottish forces in last 5 years6. Share of disposals by allegation type, 2002-037. Proportion of allegations found to be substantiated, per complaint type, 2002-038. Nature of allegation disposals, 1989-99 to 2002-039. Percentage shares of disposal types by force, 2002-0310. Cases leading to criminal proceedings as a % of all referrals and all disposed cases11. % share of disposals for conduct cases, 2002-0312. % share of disposals at conduct hearings, where guilt proven or admitted13. HMIC complaints as percentage of force complaints
Page updated: Monday, April 03, 2006