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Quality of Service - A review of the investigation of complaints against the police in Scotland

DescriptionReview of the investigation of complaints against the police in Scotland
ISBN
Official Print Publication Date
Website Publication DateJune 24, 2004

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Quality of Service
A review of the investigation of complaints against the police in Scotland

HM Inspectorate of Constabulary for Scotland

This document is also available in pdf format (856k)

Contents

EXECUTIVE SUMMARY AND RECOMMENDATIONS
INTRODUCTION
PART I: THE THEMATIC REVIEW INSPECTION
Chapter 1 Progress Against Recommendations
Introduction
Progress Against Part I Recommendations
Chapter 2 Progress Against Part I and Part III Suggestions
Introduction
Progress Against Part I Suggestions
Case Study of PAM - Personnel Analysis Meeting
Progress Against Part III Suggestions
Recommendations Arising From Part I of the Review Inspection
Areas Requiring Further Attention
Good Practice
PART II: THE WAY AHEAD
Chapter 3 Fit for Purpose?
Introduction
A Modern Complaints System
Support or Straightjacket?
The Nature of a Complaint
Case Study - Conduct Unbecoming?
Counting the Cost
From Blame Culture to Learning Culture
Chapter 4 A Spectrum of Complaints
Across the Spectrum
Quality of Service
Minor Complaints
Complaints and Mediation
Case Study - The Application of Restorative Justice to the Police Complaints Process
Role of the Investigating Officer
Serious Complaints/Criminality - The Role of the Procurator Fiscal
The Investigating Officer's Report
Maintaining Integrity
Informed Assessment
Chapter 5 A Framework for the Future
Introduction
Current Legislation
ECHR Compliant?
An Imperfect Set of Rules?
Conduct Regulations
Senior Officers Conduct
Police Appeals Tribunals
Special Constables and Cadets
National Forces
A Case for Employment Law?
A Framework for the Future
Recommendations Arising From Part II - "The Way Ahead"
PART III: MORE INFORMATION AND STATISTICS
Chapter 6 More Information and Statistics
Background to Data
Complaints Cases Received and Disposed Of Allegations
Referrals to the Procurator Fiscal
Professional Misconduct
Dissatisfied Complainers
APPENDIX A - Statement of Ethical Principles
Tables
1. Investigating Complaints - The Costs
2. Strengths and Weaknesses of Regionalisation
Figures
1. The Complaints Spectrum
2. Informed Assessment
3. Number of complaints cases received by Scottish Police forces in last 5 years
4. Complaints cases per 100 police officers and members of staff
5. Number of complaint allegations disposed of by Scottish forces in last 5 years
6. Share of disposals by allegation type, 2002-03
7. Proportion of allegations found to be substantiated, per complaint type, 2002-03
8. Nature of allegation disposals, 1989-99 to 2002-03
9. Percentage shares of disposal types by force, 2002-03
10. Cases leading to criminal proceedings as a % of all referrals and all disposed cases
11. % share of disposals for conduct cases, 2002-03
12. % share of disposals at conduct hearings, where guilt proven or admitted
13. HMIC complaints as percentage of force complaints