|Some columns do not add to 100% because of rounding.|
|Tenants' reasons for supporting transfer were both positive and negative. Local authority tenants have generally been motivated by the prospect of obtaining substantial improvements or replacement housing under demolition and new-build programmes. Scottish Homes' tenants, on the other hand, gave as their principal reason for voting in favour the feeling that transfer was inevitable. However, even where the motives for voting were negative, the overall experience of tenants following transfer is either positive or that there have been no adverse effects.|
|Fewer than half of tenants could recall promises about improvements, service standards or rent levels made by new landlords at the time of transfer; only 42% of tenants believed that their new landlord had made promises about rent levels. 89% of these tenants, however, believed that the promises had been kept.|
|Most tenants feel that the opportunities to participate in the management of their homes and neighbourhoods has either improved or remained the same since transfer. Membership of the new landlord organisations varies widely between the 10 case study areas, and is much lower in the transfers from Scottish Homes.|
|Tenants who have bought their home|
|The transfer did not have a significant bearing on the decision of those tenants who bought their home after transfer. Their main reasons for purchasing were increasing rents compared to mortgage costs, and their long term aspiration to own.|
|Tenants of former local authority housing which had been improved or replaced with new housing indicated that they were more likely to buy their home. However former tenants of Scottish Homes or local authority tenants where no major improvements had been carried out indicated that they would be less likely to buy after transfer.|
|The majority of public sector staff who have transferred to new landlords have been from Scottish Homes. Staff included in the small survey reported that, during the transfer process, there was a drop in morale, and uncertainty and anxiety about their future. Following transfer, approximately two thirds of the staff transferring feel that the transfer has provided both tenants and staff with a wide range of benefits. These include for tenants a more responsive service, more investment and more opportunities for involvement and control in the management of their own homes. For themselves, staff report more varied work, greater responsibility and opportunities, though the smaller landlords tend to provide less opportunity for promotion and career development within the organisation.|
|What lessons can be learned?|
- The experience of tenants who have transferred is sufficiently positive to encourage more transfers across the public sector.
- Both transferring and receiving landlords should appreciate that the majority of tenants, while voting in the ballot, are unlikely to become actively involved in a stock transfer.
- Many of the improvements in service come from transferring to an organisation which operates "closer" to the tenants and can take decisions more quickly.
- Whereas the transfer process is considered to take a suitable length of time by the majority of tenants, the staff and tenants who are actively involved in it think it is protracted.
- A key to success of transfer is the involvement of tenants both prior to the transfer and in the subsequent management of the new landlords.
|About the study|
|The study involved over 1000 interviews with tenants who had transferred to new landlords between 1992 and 1996. The sample was drawn from 10 case study transfers, half of them transfers from local authorities, and half of them transfers from Scottish Homes. The case studies were selected to reflect a range of features. These included: |
- Geographical spread of transferring authority
- Size of transfer
- Tenant involvement in the receiving landlord
- Whether the landlord was established for the purposes of the transfer or was in existence prior to it
|Tenants were interviewed in their own homes. The interview covered the tenants' impressions of the new landlord, their views towards the transfer process and their voting behaviour. It also aimed to assess tenants' attitudes towards the service they receive from their new landlord, whether they were aware of promises or commitments which had been made prior to transfer and, if so, whether they felt these had been kept.|
|A sample of 30 tenants in 4 transfers who had bought their homes following transfer was interviewed. The main purpose of this was to assess the extent to which transferring had a bearing on the decision to buy. A postal survey of 27 staff involved in transferring was also carried out.|
|"Transfers of Local Authority and Scottish Homes Housing", the research report summarised in this Research Findings, is available priced £5.|
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|Further copies of this Research Findings may be obtained from: |
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