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HEAT Target

Current Status

Information from the Health and Care Experience Survey 2013/14 shows that the proportion of positive responses for 48-hour access to an appropriate healthcare professional was 92.4 per cent (down from 92.6 per cent in the previous survey year of 2011/12).

Information from the Health and Care Experience Survey 2013/14 shows that the proportion of positive responses for booking an appointment with a GP more than 48 hours in advance was 78.1 per cent (down from 79.6 per cent in the previous survey year of 2011/12).

HEAT Standard

Provide 48 hour access or advance booking to an appropriate member of the GP Practice Team.

GP Access

Why is this HEAT standard important?

Often a patient's first contact with the NHS is through their GP practice. It is vital, therefore, that every member of the public has fast and convenient access to their local primary medical services to ensure better outcomes and experiences for patients. The performance measure will be monitored through the results of an access survey, which directly measures patients' experience of getting access to primary medical services.

How are we performing?

48-hr GP access

The performance measure for this standard is measured by the Health and Care Experience Survey. Information from this survey for 2013/14 shows that the proportion of positive responses for 48-hour access to an appropriate healthcare professional was 92.4 per cent (against a standard of 90.0 per cent and down from 92.6 per cent in the previous survey year of 2011/12).

NHS Board level performance is shown in the table below.

Weighted 1 percentage of patients reporting they had access within 48 hours by NHS Board

NHS Board 2009/10 2010/11 2011/12 2013/14
NHS AYRSHIRE & ARRAN 94.3 93.5 92.5 91.6
NHS BORDERS 95.8 95.8 94.0 92.4
NHS DUMFRIES & GALLOWAY 97.3 97.0 96.0 95.4
NHS FIFE 93.3 93.0 89.3 91.1
NHS FORTH VALLEY 93.5 92.7 91.8 91.6
NHS GRAMPIAN 93.3 93.2 92.0 91.0
NHS GREATER GLASGOW & CLYDE 94.9 94.8 93.4 93.0
NHS HIGHLAND 96.4 96.4 95.2 94.8
NHS LANARKSHIRE 93.1 92.7 90.3 89.9
NHS LOTHIAN 94.5 94.3 91.8 92.4
NHS ORKNEY 99.2 99.2 99.4 97.1
NHS SHETLAND 96.7 95.3 97.5 93.5
NHS TAYSIDE 95.5 95.4 94.9 95.0
NHS WESTERN ISLES 97.1 97.1 97.2 96.2
NHSSCOTLAND 94.5 94.3 92.6 92.4

1 Further information on weightings can be found in the Health and Care Experience Survey 2013/14 page.

Advance booking

The performance measure for this standard is measured by the Health and Care Experience Survey. Information from this survey for 2013/14 shows that the proportion of positive responses for booking an appointment with a GP more than 48 hours in advance was 78.1 per cent (against a standard of 90.0 per cent and down from 79.6 per cent in the previous survey year of 2011/12).

NHS Board level performance is shown in the table below.

Weighted 1 percentage of patients reporting that they could book more than 2 days in advance, by NHS Board

NHS Board 2011/12 2013/14
NHS AYRSHIRE & ARRAN 77.6 76.8
NHS BORDERS 85.2 85.0
NHS DUMFRIES & GALLOWAY 87.2 84.2
NHS FIFE 79.6 78.8
NHS FORTH VALLEY 82.5 80.6
NHS GRAMPIAN 83.4 79.9
NHS GREATER GLASGOW & CLYDE 80.5 79.2
NHS HIGHLAND 86.6 84.3
NHS LANARKSHIRE 70.5 72.0
NHS LOTHIAN 80.0 76.7
NHS ORKNEY 98.4 97.6
NHS SHETLAND 61.7 73.2
NHS TAYSIDE 72.7 72.9
NHS WESTERN ISLES 89.1 86.7
NHSSCOTLAND 79.6 78.1

1 Further information on weightings can be found in the Health and Care Experience Survey 2013/14 page.

Further Information

48 hour access website

Health and Care Experience Survey 2013/14

GP Patient Experience Survey 2011/12

GP Access Survey 2010/11

Related National Outcomes